Delivery Information

Shipping

All orders are shipped from our 3rd party UK warehouse in the South of England - orders placed before 4pm (UK time) will be shipped the same day - orders placed after this time will be shipped out next day. All shipment timelines refer to time in transit since the order leaves our warehouse.

Please note that next day shipping options will be delivered next day if ordered before 4pm Monday-Friday, in all other cases will deliver the following working day after that.

Our warehouse address is:

Midnight City 

James and James Fulfilment

Liliput Road

Northampton 

NN4 7DT

United Kingdom

 

We offer a range of shipping options to all countries globally, with different prices to reflect different shipping speeds...

Shipping time guidelines are as follow:

UK (domestic) Shipping -

Standard Shipping (Royal Mail Tracked 48) - 2 day delivery, non tracked service - £4 or FREE on orders over £60

Next Day Delivery (Royal Mail Tracked 24) - Next working day delivery, fully tracked - £6 for all orders

Next Day Priority Delivery (DPD Before 12) - Next day before 12, full tracked and signed (including Saturday delivery) - £12 for all orders

European Shipping -

EU Economy Delivery (Royal Mail 10-12 Working Days, Untracked) - 10-12 working days, non tracked service - £7 or FREE on orders over £60

EU Standard Delivery (Royal Mail 3 - 5 Working Days, Tracked) - 3-5 working days, fully tracked - £11 for all orders

EU Express Delivery (DPD 2 - 3 Working Days, Tracked) - 2-3 working days, fully tracked and signed - £15 for all orders

EU Priority Delivery (DHL Next Working Day, Tracked) - Next working day delivery, fully tracked and signed - £21 for all orders

North American Shipping -

North American Economy Delivery (Royal Mail 10 - 12 Working Days, Untracked) - 10-12 working days, non tracked service - £7 or FREE on orders over £60

North American Standard Delivery (Royal Mail 5 - 7 Working Days, Tracked) - 5-7 working days, fully tracked and signed - £11 for all orders

North American Express Delivery (DHL Next Working Day, Tracked) - Next working day delivery, fully tracked and signed - £17 for all orders

Global Shipping -

Global Economy Delivery (Royal Mail 10 - 12 Working Days, Untracked) - 10-12 working days, non tracked service - £9 or FREE on orders over £60

Global Standard Delivery (Royal Mail 5 - 7 Working Days, Tracked) - 5-7 working days, fully tracked - £14 for all orders

Global Express Delivery (DHL Next Working Day, Tracked) - Next working day delivery, fully tracked and signed - £26 for all orders

Returns/Replacement

To process a return or replacement - please refer back to the tracking page which you received via email link when your order was shipped.

There is an option in the top right corner where you can request a return or replacement - this link provides all the necessary information including the address and all details we may require.

We allow up to 30 days from day of order dispatch to request a return. After this time period our system will not allow a return. Returns postage is paid for by the customer, unless a faulty order was received (we may require photo evidence of this).

As soon as a return is received at our warehouse we will automatically process the refund or replacement. Please note, all items must be in original packaged condition in order for us to accept your return. A returns slip complete with address information will be created automatically within the returns system, which can be printed direct or emailed to you.

Alternatively, you can use this direct link to access the returns page - https://tracking.controlport.co.uk/e9ab6870/midnight-city/return/fde574

If you need any more help whatsoever, please don't hesitate to contact us via email at support@midnightcity.co

Thanks!


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